Return Policy
Returns
We have a 30-day return policy, which means you have 30 days after delivery (based on the carrier’s “delivered” scan or signed delivery receipt) to request a return.
To be eligible for a return, your item must show no signs of use and must be in like-new, resalable condition. Assembly is allowed, but the item must be fully disassembled and returned in its original packaging with all parts, hardware, manuals, and protective materials included.
“No signs of use” means, for example: no scratches, chips, dents, cracks, stains, fading, discoloration, water marks, dirt, odors (including smoke), pet hair, or pressure marks. Outdoor exposure, installation, or placement in a lived-in setting may be considered use if it results in any wear or condition changes.
To start a return, contact us at havenoutdoorfurniture@gmail.com. Returns must be requested and approved before anything is shipped back. Items sent back without prior authorization will not be accepted.
Packaging requirements
Returns must be shipped back in the original packaging. If you no longer have the original packaging, contact us before returning. We may be unable to accept the return, or we may require you to purchase replacement packaging and follow our packing instructions so the item can be shipped safely.
No restocking fees
We do not charge restocking fees, even though many of our items are made to order and a return creates real cost for us. Instead, we share that cost by making return shipping the customer’s responsibility (details below).
Return shipping (customer responsibility)
The buyer is responsible for all return shipping costs, including any pickup, freight, and accessorial charges that may apply.
• If you choose to arrange your own return shipping, you are responsible for the item until it is received and inspected by us. We recommend insuring the shipment and using a trackable service.
• If we arrange return shipping or provide a return label, the return shipping cost (and any applicable pickup or service fees) will be deducted from your refund, unless the return is due to a defect, shipping damage, or our error.
Because furniture is bulky and can ship via freight, returns may require scheduled pickup appointments, palletizing/strapping, and adequate packaging. Missed pickup appointments or insufficient packaging may result in additional charges, which may be deducted from your refund when we coordinate the return.
Damages, defects, and wrong items
Please inspect your order upon delivery and contact us at havenoutdoorfurniture@gmail.com if the item is defective, damaged, or if you received the wrong item.
To help us resolve this quickly, please include:
• your order number
• photos of the damage/issue
• photos of the packaging and shipping label (if applicable)
For shipping-related damage, please report it within 72 hours of delivery so we can evaluate the issue and, when applicable, pursue a carrier claim.
Refunds
We will notify you once we’ve received and inspected your return and let you know whether the refund is approved.
If approved, you’ll be automatically refunded to your original payment method within 10 business days. Your bank or credit card company may take additional time to post the refund.
Approved refunds may be reduced by:
• return shipping costs (as described above), and/or
• missing parts, hardware, manuals, or packaging materials, or
• damage/wear that prevents the item from being resold as new
If more than 15 business days have passed since we’ve approved your refund, please contact us at havenoutdoorfurniture@gmail.com.
United States only
We currently sell and accept returns for orders delivered within the United States only.
